Patient Care Representative

Job Summary

About the role

The Patient Care Representative will contribute to the goals of Shields Health Care Group by Providing exceptional customer service with professionalism, efficiency and accuracy.

Responsibilities

• Greet patients, collect necessary copay/deductible/co-insurance and explain the consent form to be completed
• Assist patients with iPad check-in process, ability to trouble shoot and provide feedback
• Able to recognize and utilize when language services are needed
• Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy
• Work in collaboration with technologists/radiologists to ensure proper patient flow
• Process outgoing and incoming US and inter-office mail and UPS deliveries
• Prepare set up for next day’s appointment schedule and communicate any potential issues
• Verify and enter necessary information into our systems
• Respond appropriately to scheduling emergency patient situations
• Support Customer Care with machine utilization by filling the template (Utilizing waitlist, 1/1 and 7/4)
• Answer patient and doctor concerns with accuracy, efficiency and in a professional manner
• Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group
• Maintain co pay/petty cash accuracy and make daily bank deposits
• Assist with on-boarding and training of new employees
• Perform other related duties as required
• Work to maintain survey return rates in conjunction with company guidelines and goals
• Workflow in collaboration with multi-departments to ensure efficiencies

Requirements

• High School Diploma required
• Excellent communication skills and computer proficiency required
• Attention to detail and typing accuracy required
• Prioritize multi-tasking and exceed customer expectations
• Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone. Can be met with or without reasonable accommodation

Qualifications

• Medical office or healthcare administration courses preferred
• Knowledge of anatomy, medical terminology and insurance requirements is preferred

Skills

• Exceptional customer service
• Professionalism
• Efficiency
• Accuracy
• Attention to detail
• Multi-tasking
• Information intake via phone

Benefits

• Pay range for this position is $17-29/hr + benefits
• Individual pay is based on skills, experience, and other relevant factors

Pay

• Pay range for this position is $17-29/hr + benefits
• Individual pay is based on skills, experience, and other relevant factors

Schedule

• Sundays: 11am-11pm
• Saturdays: 12pm-6/6:30pm E/O
• Monday: 4pm-11pm