Patient Care Representative

About the role

At Elara Caring, we care where you are and believe the best place for your care is where you live. As a Patient Care Representative, you’ll play a key role in our mission by developing an amazing team of compassionate and dedicated healthcare providers, ensuring high-quality care to more than 60,000 patients daily in their preferred home setting.

Responsibilities

• Conduct daily phone calls with prior patients in assigned territory to follow up on health status and identify potential changes in condition requiring additional services.
• Connect patients with appropriate internal team members (e.g., skilled care, personal care, hospice care, ElaraConnect personnel) based on patient needs and requests.
• Answer inquiries regarding enterprise services and provide accurate information.
• Collaborate with Patient Care Specialists for leads in assigned market territory.
• Work with Patient Care Specialists and service line operators to resolve Check-In operations issues, including patient connection problems and program utilization.
• Stay current on virtual customer relations trends and innovations to meet customer needs.
• Assist in evaluating agency operations and systems to enhance workflow and productivity.
• Participate in clinical record audits, utilization reviews, and Peer Review and Quality Improvement programs.
• Attend training, education, seminars, or other learning opportunities.
• Notify supervisor of problems requiring administrative attention and intervention.
• Process all data entry accurately into company systems.
• Work weekends and/or holidays as assigned.

Requirements

• High School Diploma or GED.
• 1+ year of experience in a home health care setting preferred.
• Knowledge of Medical Terminology.
• Proficiency with MS Office Suite (Word, Excel, Outlook).
• Excellent verbal and written communication skills.

You will report to the Program Supervisor.

Benefits

• Competitive compensation package.
• Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost.
• Opportunities for advancement.
• Comprehensive insurance plans for medical, dental, and vision benefits.
• 401(K) with employer match.
• Paid time off, paid holidays, family, and pet bereavement leave.
• Pet insurance.