Patient Care Representative

Job Summary

Primary Duties and Responsibilities

• Answer inbound calls from patients, prescribers, payers, etc. and transfers callers to the correct team or department if unable to assist.
• Makes outbound calls to patients to schedule prescription shipments and delivery logistics.
• Enters data in computer system, recording all prescriptions scheduling’s, pre-call assessments, progress notes, etc. as required.
• Maintain accurate patient records and follow-ups.
• Cook prescription refills and delivery logistics.

Minimum Knowledge, Abilities, and Skills Required

• High school diploma or GED required; associate or bachelor’s degree preferred.
• Minimum of 1 year of customer service, healthcare, pharmacy, call center, or patient support experience.
• Experience in specialty pharmacy, retail pharmacy, or healthcare services strongly preferred.
• Must be willing and able to work any dedicated 8-hour AnovoRx shift between the hours of 7am-7pm.
• Must be willing and able to work onsite on your regularly scheduled shift Monday-Friday, if applicable.

• Strong customer service and patient engagement skills.
• Knowledge of pharmacy terminology, insurance processes, and prescription workflows preferred.
• Familiarity with HIPAA regulations and healthcare compliance standards.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office and pharmacy management systems.
• Ability to work independently and collaboratively within a team environment.