Patient Care Representative
About the role
42 North Dental is built by dentists for dentists, continually raising the bar for what's possible in the practice of dentistry by delivering healthy, confident smiles for life. With roots in Boston — the best-in-the-nation healthcare hub — the organization partners with preeminent healthcare solution providers to test and launch new treatments, technologies, and add new specialties and services as part of its mission to chart a bold new course for the practice of dentistry. The name refers to the latitude of Boston, MA, known as the "City of Firsts," where innovation, collaboration, and excellence come together as the foundation of any great healthcare organization.
42 North Dental is committed to helping supported practices provide quality dental care and exceptional patient care. This requires a commitment to securing and supporting the best and brightest — employees who share the vision and culture. The Patient Care Representative (Dental Receptionist) provides administrative support to facilitate the relationship between patients and dentists, serving as the front line of patient communication with a focus on exceptional patient service. Consider joining the team at The Center for Pediatric Dental Care & Orthodontics.
Responsibilities
- Interact with patients in a positive professional manner via telephone and in person
- Schedule and confirm appointments
- Review and educate patients on treatment plans and financial responsibilities
- Accurately confirm insurance benefits, communicate and collect patient payment obligations
- Maintain and manage patient records from initial forms and paperwork through billing procedures with accurate data entry of all patient information
- Respond to and reply to requests for information
- Maintain strict compliance with HIPAA and patient privacy
- Perform other related job duties as assigned
Skills & Qualifications
- Excellent customer service skills
- Clear speaking and telephone voice
- Positive attitude and energetic personality
- Comfortable in a computerized environment
- Ability to multitask
Pay
Hourly Rate: $22 USD - $26 USD