Patient Care Programs Coordinator - Facial Plastics Clinic

About the role

Discover Vanderbilt Health: With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

Coordinates and supports individual patients and families throughout point of care program(s) to ensure program goals are effectively executed with some guidance. Assures coordination of diagnostic evaluations, treatments, surgeries and follow-up appointments throughout the course of care/episode for a specific patient population.

This clinic provides specialized facial plastic and reconstructive surgical care for patients with a wide range of aesthetic and functional conditions affecting the face and neck. Working within a nationally recognized academic medical center, the provider evaluates and treats concerns such as cosmetic conditions of the nose, ears, and face, facial paralysis, nasal obstruction, scar revision, and synkinesis. The practice offers comprehensive, patient-centered care through collaboration with multidisciplinary specialists, advanced diagnostic technologies, and innovative surgical techniques. Services include cosmetic and reconstructive procedures such as rhinoplasty, otoplasty, blepharoplasty, facelift surgery, corneal neurotization, Botox injections, dermal fillers, and other facial rejuvenation treatments.

Responsibilities

• Partners with clinical care staff and providers to ensure all regulatory requirements are met to maintain patient care needs, program guidelines and/or required accreditation standards.
• Acts as a point of access for patients, referring providers and the Vanderbilt community.
• Develops both short and long term goals to ensure programs' success.
• Provides support to patient care team to market programs and streamline business models to allow for appropriate growth.
• Establishes contact with existing, newly diagnosed, potential, or referred patients by facilitating access to providers, educational materials and communication with care providers.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Skills

• Program Management (Intermediate): Planning, organizing, and managing resources to bring about the successful completion of specific program goals and objectives.
• Process Improvement (Novice): Identifies, analyzes and improves upon existing business processes for optimization and to meet standards of quality.
• Financial Processes (Novice): Ability to monitor costs, expenses and revenue as well as the