Patient Care Faciliator

Essential Duties and Responsibilities

• Facilitate patients’ access to available community support, educational and/or other healthcare resources, as appropriate to their needs and according to any requirements of health insurance or healthcare financial assistance programs they may (or may not) have.
• Participate in the development, implementation and/or evaluation of FCCH PCMH initiatives.
• Conduct patient chart reviews for pre-visit planning using standard protocols to enhance visit efficiency and effectiveness.
• Participate in patient outreach to achieve greater patient compliance with appropriate treatment plans, standards of care/protocols and improved patient healthcare outcomes.
• Serve as the focal point for coordination between FCCH health care delivery teams and outside entities regarding the care for individual patients.
• Implement/assist with a variety of healthcare quality improvement/population health activities, as indicated and directed.
• Conduct timely, requested patient education activities and follow-up on self-management goals for patients, as requested by FCCH health care delivery teams.
• Communicate with/coordinate between patients, providers and/or staff and outside entities regarding functional aspects of care and follow-up.
• Document activities/interventions within patient charts or other reporting formats, as appropriate.

Requirements

• Completion of medical assistant training or comparable directly related clinical experience.
• Direct work experience in a (preferably ambulatory) healthcare setting; working knowledge of ambulatory clinical operations and available patient support programs preferred or must be quickly acquired/developed.
• Bi-lingual English/Spanish is highly preferred.
• Minimum certified/registered Medical Assistant; must be/become CPR-certified and maintain that certification.