Patient Care Coordinator (Jackson, MS)

About the role

Ennoble Care is a mobile primary care, palliative care, and hospice service provider serving patients in various U.S. states. The role is located in Jackson, Mississippi.

Responsibilities

• Coordinate and manage patient care activities through Ennoble Care's electronic medical record (EMR) system
• Support day-to-day clinical workflows by assisting with referrals, laboratory orders and follow-up, medication refill requests, durable medical equipment (DME) coordination, and other care coordination tasks
• Maintain frequent communication with patients, providers, families, and interdisciplinary teams to address patient needs, resolve barriers to care, and ensure timely follow-up
• Document all patient interactions accurately and communicate changes in condition, concerns, or urgent matters promptly to the appropriate clinical team members
• Demonstrate professionalism, empathy, strong organizational skills, and excellent customer service while effectively managing multiple priorities in a fast-paced environment
• Utilize EMR systems, secure email, Microsoft Office, telephone systems, and other office technology while contributing positively to daily operations and team collaboration

Requirements

• Minimum of 1 year of experience in a clinical and administrative or care coordination role within a healthcare setting
• Highly preferred: Experience supporting providers, coordinating patient care, and/or working in a medical office/family practice setting
• Comfortable spending a significant portion of the day on the phone communicating with patients/families and care teams
• Demonstrates professionalism, compassion, empathy, and exceptional customer service with a patient-centered approach
• Strong organizational, documentation, and time-management skills with the ability to multitask and manage multiple priorities in a fast-paced environment
• Professional communication skills across phone, email, Microsoft Teams, and in-person interactions
• Proficient in Microsoft Office applications, including Outlook, Word, and Excel, and comfortable learning new technologies and EMR systems
• Able to adapt positively to change, work collaboratively as part of a team, and continuously learn new skills
• Must be able to work full-time, Monday through Friday, 8:30am to 5:00pm CST, on-site/in-office in Jackson, MS
• No weekends, evenings, nights, or on-call requirements
• Seven (7) company-paid holidays annually

Qualifications

• Legally authorized to work in the United States of America
• Experience supporting providers, coordinating patient care, and/or working in a medical office/family practice setting
• Comfortable spending a significant portion of the day on the phone communicating with patients/families and care teams
• Demonstrates professionalism, compassion, empathy, and exceptional customer service with a patient-centered approach
• Strong organizational, documentation, and time-management skills with the ability to multitask and manage multiple priorities in a fast-paced environment
• Professional communication skills across phone, email, Microsoft Teams, and in-person interactions
• Proficient in Microsoft Office applications, including Outlook, Word, and Excel, and comfortable learning new technologies and EMR systems
• Able to adapt positively to change, work collaboratively as part of a team, and continuously learn new skills
• Must be able to work full-time, Monday through Friday, 8:30am to 5:00pm CST, on-site/in-office in Jackson, MS
• No weekends, evenings, nights, or on-call requirements
• Seven (7) company-paid holidays annually

Benefits

• Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity
• Paid Time Off
• Paid Office Holidays
• Paid Sick Time
• 401(k) with up to 3% company match
• Referral Program
• Payactiv: pay-on-demand. Cash out earned money when and where you need it!