Patient Care Coordinator - Home IV

About the Role

The Patient Care Coordinator (PCC) facilitates effective patient care coordination services to patients receiving home infusion therapy. Schedule: Monday – Friday; 8:00 AM – 5:00 PM

Minimum Qualifications

• Experience/Education: High School Diploma or Equivalent
• Registered Pharmacy Technician (CPhT), Registered (RMA).
• May substitute for one or more of the certifications listed or 2 years of clinical clerical experience in lieu of licensure.
• 1 year of experience as a PCT/RMA/CMA or CPhT with customer service focus
• Proficient at partner programs (i.e.: MS Outlook, Word, Excel).
• Able to cope with ambiguous, changing environment while under pressure in a calm
• Must be able to work as a team member and develop productive and cooperative working relationships with all members of the Palmetto Infusion/AccuRX team.

Essential Functions

• Contacts patient and/or caregiver to obtain on hand infusion therapy inventory and to identify needs for future deliveries.
• Cookpordicates home infusion therapy and inventory supply requests.
• Communicates with pharmacy and nursing staff regarding assistance needed with drug refill or plan of treatment changes.
• Aid with obtaining lab order results and submitting lab results to pharmacy for review and to ordering providers as required.
• Prepares Delivery Tickets and verifies demographics.
• Answers and directs all incoming calls appropriately and with courtesy.
• Completes other tasks as delegated or assigned.
• Participates in the activities of the Performance Improvement Program.
• Performs special projects as assigned.
• Attends scheduled patient care conferences, in-services, departmental meetings, etc. as requested.
• Takes initiative to present ideas/suggestions to management.

About the Benefits

• Competitive Compensation
• Comprehensive Medical Insurance
• Dental and Vision Insurance
• Company Life Insurance
• Voluntary Life and Disability Insurance
• Additional Voluntary Supplemental Plans
• Flexible Spending Account (Medical and Dependent Care)
• Health Savings Account
• 401K Retirement Plan
• Employee Assistance Program (EAP)
• Employee Discounts
• Ramsey Smart Dollar Program
• Referral Program
• Tuition Assistance
• Paid Time Off
• 8 Paid Company Holidays

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job.
• While performing the duties of this job, the employee may be required to frequently stand, walk, sit, bend, twist, talk, and hear.
• There may be prolonged periods of sitting, keyboarding, reading, as well as driving or riding in transport vehicles.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include reading, distance, computer, and color vision.
• Talking and hearing are essential to communicate with patients, vendors, and staff.

Other

• This position has access to sensitive information and a breach of information may be grounds for immediate termination.
• We are an equal-opportunity employer and value diversity at our company.
• We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.