Patient Care Coordinator at Rio Rancho

Responsibilities

• Greet patients and visitors in a friendly, professional manner.
• Manage patient check-in and check-out procedures, ensuring all necessary paperwork is completed accurately & promptly.
• Process collection of payments for services.
• Answer phone calls and respond to emails in a professional and courteous manner.
• Check voicemail throughout the day and return calls as appropriate.
• Cover front desk reception duties such as appointment scheduling.
• Coordinate and schedule patient appointments using clinic management software.
• Follow up with patients regarding appointment reminders, cancellations, or rescheduling.
• Follow up on previous day’s evaluations & any re-examination to make sure scheduled out correctly & that notes are sent out to providers.
• Follow up on same day cancellations &/or no shows.
• Move and/or cancel Patients scheduled if a Physical Therapist calls in.
• Answer phone calls, respond to patient inquiries, and provide information about clinic services.
• Direct calls and messages to the appropriate staff members.
• Maintain accurate and up-to-date patient records, including filing, scanning, and entering data into the electronic health records (Prompt) system.
• Ensure compliance with HIPAA regulations regarding patient confidentiality and information security.
• Provide general administrative support to the clinic, including preparing correspondence, managing office supplies, and assisting with various clerical tasks as needed.
• Cover coordination and communication duties by coordinating with physical therapists and other healthcare professionals to ensure smooth patient flow and effective communication between departments.
• Ensure a positive and welcoming experience for all patients.
• Address patient concerns and complaints professionally and promptly, escalating issues to the Clinic Director-Owner as needed.
• Proactively provide assistance to Clinic Manager, Physical Therapists, and Physical Therapist Assistants.

Requirements

• Previous experience in a medical office or dental office setting is preferred.
• Strong understanding of medical terminology and administrative procedures.
• Excellent organizational skills with the ability to multitask effectively in a fast-paced environment.
• Exceptional communication skills, both verbal and written, to interact with patients and staff professionally.
• Able to maintain confidentiality and adhere to HIPAA regulations at all times.

Qualifications

• Education: High school diploma or equivalent; additional education, college coursework or certification in medical administration is a plus.

Skills

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational and multitasking abilities.
• Excellent interpersonal and communication skills.
• Knowledge of medical terminology and insurance processes is beneficial.
• Able to handle sensitive and confidential information with professionalism.
• Friendly, patient-focused attitude with a commitment to providing exceptional customer service.
• Flexible and adaptable to changing priorities and clinic needs.

Personal Attributes

• Detail-oriented, proactive, self-starter, and able to handle a fast-paced environment.
• Compassionate and patient-focused with a commitment to providing excellent customer service.
• Friendly, patient-focused with a commitment to providing exceptional customer service.
• Flexible and adaptable to changing priorities and clinic needs.