Patient Care Coordinator

Upstream Rehabilitation brand partner Results Physiotherapy-AST is seeking a Full Time Patient Care Coordinator to join our team in Spring Hill, TN.

About the role

The Patient Care Coordinator (PCC-I) is an entry-level office role that supports clinic growth through excellence in practice management and patient intake processes. This individual collaborates with the Clinic Director to maintain efficient daily operations and upholds the mission, vision, and values of Upstream Rehabilitation.

Responsibilities

• Collect all money due at the time of service.
• Convert referrals into evaluations and schedule patient visits.
• Verify insurance coverage for patients.
• Create an inviting clinic atmosphere and deliver excellent customer service.
• Make welcome calls and monitor patient arrival rates.
• Manage clinic schedule, document routing, and non-clinical documentation.
• Oversee deposits, caseload reporting, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory.
• Attend required training with Territory Field Trainers for Raintree and business process updates.
• Complete quarterly compliance training.

Qualifications

• High School Diploma or equivalent.
• Strong communication skills and ability to relate well to leadership and teams.
• Ability to multitask, meet deadlines, and work with minimal supervision.
• Efficient time management and presentation skills.

Physical Requirements

• Primarily sedentary work; constantly sits with ability to alternate with standing.
• Constantly communicates with associates, requiring clear hearing and speech.
• Frequently operates computers and office equipment (printers, phones, keyboards, etc.).
• Constantly uses repetitive motions for typing and viewing computer screens.
• Must comprehend information and use judgment to respond appropriately in various situations.
• Occasionally walks, stands, pushes, pulls, or lifts 0–20 lbs. from floor to waist.
• Rarely crawls, crouches, kneels, stoops, climbs stairs/ladders, or reaches above shoulder height.

Benefits

• Annual paid Charity Day to support a meaningful cause.
• Medical, dental, vision, life, short-term, and long-term disability insurance.
• 3 weeks of Paid Time Off plus paid holidays.
• 401K with company match.

Schedule

Full-time position operating Monday through Friday during normal business hours, with a minimum of 40 hours per week. May require occasional evenings, weekends, or additional hours for special events.