Patient Care Coordinator

Drayer Physical Therapy, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator to join our team in Cayce, SC. This entry-level office role maintains pleasant and consistent daily clinic operations, requiring excellent customer service and multitasking across multiple computer programs.

Responsibilities

• Greet everyone who enters the clinic in a friendly and welcoming manner.
• Schedule new referrals received by fax or telephone from patients and physician offices.
• Verify insurance coverage for patients.
• Collect patient payments.
• Maintain an orderly and organized front office workspace.
• Convert referrals into evaluations and schedule patient visits.
• Create an inviting clinic atmosphere and make welcome calls.
• Monitor and influence arrival rate to enhance customer experience.
• Manage schedule efficiently and handle document routing.
• Manage personal overtime, non-clinical documentation, and deposits.
• Monitor caseload, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory.
• Attend required training with Territory Field Trainers for Raintree and other business process updates.
• Complete quarterly compliance training.

Requirements

• High School Diploma or equivalent.
• Strong communication skills; ability to relate well to leadership and teams.
• Ability to multitask, meet deadlines, and work with little or no supervision.
• Efficient time management and presentation skills.

Physical Requirements

• Subject to inside environmental conditions with exposure to indoor noise and temperature changes.
• Full-time position (minimum 40 hours per week) operating Monday through Friday during normal business hours; may require occasional evenings, weekends, or additional hours for special events.
• Sedentary work: constantly sits, with ability to interchange with standing as needed.
• Constantly communicates with associates; must hear and speak to accurately exchange information.
• Frequently operates computers and office equipment (printers, phones, keyboards, mice, copy machines).
• Constantly uses repetitive motions for typing and viewing computer screens (near acuity).
• Must comprehend information and use judgment to respond appropriately in various situations.
• Occasionally walks, stands, pushes, pulls, or lifts 0-20 lbs. from floor to waist.
• Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, or reaches above shoulder height.

Benefits

• Annual paid Charity Day to support a meaningful cause.
• Medical, dental, vision, life, short-term, and long-term disability insurance.
• 3 weeks of Paid Time Off plus paid holidays.
• 401K with company match.