Patient Care Coordinator

Location: Elk Grove, CA • Full-Time • $21 - $23/hr

About the Role

The Patient Care Coordinator (PCC) represents our clinic, creating a positive first and last impression with patients. This role requires excellent communication skills to conduct effective and informative client consultations based on patient needs and objectives. The PCC promotes products, procedures, and services through education, patient outreach, and consultative selling. Responsibilities include achieving business growth through sales of treatments, procedures, and products, meeting and exceeding physician goals, and implementing strategic plans to meet customer needs.

Why Join Us?

• Industry Recognition: Join an award-winning aesthetic practice, voted Best Medical Spa by Sacramento Magazine for five consecutive years, featured on the cover of QP magazine, and recognized as a Top 25 Allergan account and Top 10 SkinMedica account nationally.
• Elite Environment: Work alongside top-tier injectors and aesthetic professionals.
• Growth-Focused Culture: Access ongoing training, mentorship, and the national AMP network.
• Built for You: A supportive and inclusive culture where your talent is recognized and your voice matters.

Responsibilities

• Demonstrate professionalism and a positive attitude while building effective relationships with patients, physicians, employees, and other professionals.
• Understand the goals of the practice and independently develop and execute plans of action to achieve those goals.
• Handle sensitive matters with discretion and maintain strict confidentiality.
• Actively support and remain aligned with the vision and goals of the practice.
• Operate various technological equipment, such as a POS system, to review client information, schedule appointments, and adhere to clinical standards.

Requirements & Experience

• Previous medical experience in aesthetics, plastic surgery, cosmetic dermatology, or a similar client-facing, customer service-focused role.
• Strong organizational and communication skills.
• Proven ability to manage confidential information appropriately.
• High school diploma or equivalent required.
• Bilingual preferred.

Physical Requirements

• Frequent walking, sitting, standing, and bending.
• Frequent talking and listening when giving instructions and explanations.
• Frequent use of phone, computer, and other clinic technologies.
• Ability to travel and navigate various transportation modes (car, airplane, bus, train) while carrying and maneuvering luggage.

Schedule

32-40 hours per week. Open availability required (clinic hours are subject to change based on business needs).

Benefits & Perks

• Competitive pay with performance incentives.
• Medical, dental, and vision plans (FSA option).
• Annual beauty budget (increases with tenure).
• AMP rewards and recognition programs.
• 401(k) with employer contributions.
• Continuing education and national training opportunities.
• Mentorship from industry leaders and key opinion leaders (KOLs).
• Generous PTO and holiday closures.
• Flexible scheduling.