Patient Care Concierge I (Front Desk)

Essential Functions

• Interact with patients and visitors in a polite and friendly manner.
• Enthusiastically greet every guest that enters our center.
• Prepare new patient registration, patient check-in, and patient check-out.
• Answer all phone calls professionally and courteously, taking detailed and accurate messages.
• Maintain and organize the Provider’s schedule by scheduling, rescheduling, and confirming appointments for patients.
• Verify patient demographic-related data and materials from patients and/or their representatives.
• Obtain insurance information (ID card, member/group #s, etc.). Verify patient insurance and collect any necessary copays for services and collect any outstanding balances before visits.
• Verify each patient is scheduled for the proper appointment types.
• Run your end-of-day financial reconciliation report and provide it to your Leader with any cash collected.
• Send detailed Telephone Encounters to the corresponding parties.
• Scan all necessary documents (insurance cards, lab requisitions, etc.) into our EMR system.
• Monitor and process incoming faxes.
• Restock office supplies as needed and maintain inventory log.
• Maintain cleanliness of space by keeping front office and lobby area neat and tidy.
• Maintains the confidentiality of patients’ personal information and medical records.
• Participates in daily/weekly huddles.
• Presents patients with customer service survey during check out and escalates if needed for immediate service recovery.
• Performs other duties as assigned and modified at manager’s discretion.

Qualifications

• A High School Diploma, GED, or equivalent combination of education and/or experience.
• A minimum of 1 year of work experience in a medical clinic desired or prior customer service experience.
• BLS preferred.
• Exceptional oral and written communication skills, time management skills and organizational skills.
• Ability to communicate with employees, patients, and other individuals in a professional and courteous manner.
• Mindset focused on resolving problems for patients and achieving team goals.
• Knowledge of medical products, terminology, services, standards, policies, and procedures.
• Ability to act calmly in busy or stressful situations.
• Demonstrated strong listening skills.
• Ability and willingness to travel locally and/or regionally up to 10% of the time to assist in covering other centers, as needed.
• Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook, and Excel plus a variety of other word-processing, spreadsheet, database, e-mail, and presentation software.
• Must be able to type at least 40 WPM.
• Skilled in basic phone and computer operation.
• Ability to work effectively within role independently and with other team members.
• Ability to organize and complete work in a timely manner.
• Detail-oriented to ensure accuracy of reports and data.
• Profoundcy with the ability to problem solve, multitask, and carry out instructions.
• Ability to read, write and effectively communicate in English.
• Bilingual is a plus.
• HIPAA and AHCA experience preferred.
• Healthcare experience preferred.
• EMR system experience preferred.