Patient Care Associate - Mother Baby - PT Nights with Benefits (11pm-7:30am)

Responsibilities

• Functions as a caregiver for a specific patient population to achieve desired outcomes.
• Promotes patient satisfaction, comfort, and safety.
• Affords assistance with a variety of patient, unit, and environment-related tasks.
• Participates in patient safety initiatives.
• Serves as Unit Services Representative for this patient population.
• Welcomes patients and checks for proper identification bracelets.
• Prepares patients for assessment/admission, physical examination, and procedures.
• Takes vital signs under the direction of the RN and documents electronically according to the Medical Center policy, reporting abnormal results immediately to the RN.
• Performs and documents glucose finger stick/heel stick and collects other specimens including stool, urine, and sputum when directed by the RN.
• Observes and documents patient intake and output.
• Provides hygiene and comfort care to patients including bathing, toileting/diapering, feeding, and bed making.
• Answers call lights/phone calls from patients promptly and communicates with the RN immediately for any changes in patient condition.
• Identifies delivering parent/significant other and infant accurately.
• Obtains and documents patient weight, height/length, and head circumference as appropriate to the patient population.
• Assists with preparation as necessary assuring the patient is assisted with meals or fed as needed.
• Downloads Glucometer and TcB information per established policies.
• Demonstrates the knowledge and skill necessary to provide age-appropriate care to patients and families.
• Maintains BLS certification and initiates interventions in emergent situations.
• Assists with patient transport to and from the unit/department as needed.
• Acts as a patient sitter when needed.
• Assists patients and families with any non-clinical questions, concerns, and/or personal needs (i.e. belongings, delays, support departments, etc.).
• Creates awareness of patient satisfaction in the unit by managing public displays with this information, i.e. communication boards.
• Orients families to the unit and room and reviews the welcome information and what to expect including instructions for the television, the telephone, meal ordering, visiting policy, parking, discharge options, and other non-clinical needs.
• Acts as a service recovery champion by handling, and routing inquiries/issues to appropriate individuals.
• Proactively seeks out issues and addresses them.
• Ensures the environment is in appropriate condition and free of safety concerns.
• Reports safety concerns to the manager or designee.
• Maintains help desk tickets to resolve any IT and equipment issues as they occur.
• Maintains inventory, orders supplies, and equipment, and procures all items as needed using established channels.
• Performs A/D/T functions and patient charge entries that include makes bed assignments and/or moves in EPIC and inputs patient charges (billing ) for unit-specific procedures in Epic.
• Identifies the needs of the patient population served and assists the professional nurse to modify and deliver care that is specific to those needs (i.e.: age, culture, language, hearing, and/or visually impaired).
• Communicates with patients and primary caregivers at their level of understanding.

Qualifications

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Completion of one of the following: Certified Nursing Assistant (CNA), Medical Assistant (CMA), Patient Care Technician program (PCT), or Fundamentals of Nursing program from an accredited school of nursing, or HMH PCT Apprenticeship Program, or have equivalent patient-facing healthcare experience.
• Experienced in checking EKG, vital signs, and blood sugar preferred.
• AHA Basic Health Care Life Support HCP Certification within 60 days of entering position.