Patient Care Associate

About the role

We are seeking a personable, energetic, professional Patient Care Associate to join our team. This role is responsible for front desk operations, greeting patients, and handling administrative tasks to ensure smooth practice operations and excellent patient experiences.

Responsibilities

• Greet patients professionally, both in person and on the phone
• Quickly answer or properly refer questions and issues
• Optimize provider schedules and patient satisfaction with efficient scheduling
• Notify providers of patient arrivals
• Comfort patients by anticipating anxieties and effectively answering questions
• Ensure availability of treatment information by retrieving and updating patient records
• Verify financial records and collect patient charges while filing and expediting third-party claims
• Maintain office inventory and equipment by anticipating supply needs and expediting supply orders
• Provide excellent customer service

Requirements

• High School diploma or GED equivalent is required
• Detail-oriented with ability to multitask
• Exceptional customer service skills
• Ability to perform in a fast-paced environment
• Exceptional communication skills, both oral and written
• Knowledge of MS Office
• Knowledge of electronic medical records software is a plus
• Experience in healthcare is preferred but not required
• Bi-lingual English/Spanish is a plus

Benefits

• Competitive compensation package
• Excellent comprehensive benefits
• 401(K)
• Significant eye care discounts
• Continuing education allowances
• Career growth and development opportunities
• Paid time off and holidays