Patient Care Associate

About the role

Vision Innovation Partners exists to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values – PATIENTS. We are currently seeking a personable, energetic, professional Patient Care Associate to join our outstanding team.

Responsibilities

• Greeting patients professionally, both in person and on the phone
• Quickly answering or properly referring questions and issues
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Notifying providers of patient arrivals
• Comforting patients by anticipating anxieties and effectively answering questions
• Ensuring availability of treatment information by retrieving and updating patient records
• Verifying financial records and collecting patient charges while filing and expediting third-party claims
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
• Provide excellent customer service

Qualifications

• High School diploma or GED equivalent is required
• Detail-oriented and ability to multitask
• Exceptional customer service skills
• Ability to perform in a fast-paced environment
• Exceptional communication skills, both oral and written
• Knowledge of MS Office
• Knowledge of electronic medical records software is a plus
• Experience in healthcare is preferred but not required
• We are willing to train the right candidate
• Bi-lingual English/Spanish a plus

Benefits

• Competitive compensation package
• Excellent comprehensive benefits
• 401(K)
• Significant eye care discounts
• Continuing education allowances
• Career growth and development
• PTO and holidays off