Patient Care Associate

About the role

We are seeking a personable, energetic, professional Patient Care Associate to join our team. This role is responsible for front desk operations, including greeting patients, check-in, check-out, scheduling, and other administrative tasks to ensure great patient outcomes and experiences.

Responsibilities

• Greet patients professionally, both in person and on the phone.
• Quickly answer or properly refer questions and issues.
• Optimize provider schedules and patient satisfaction with efficient scheduling.
• Notify providers of patient arrivals.
• Comfort patients by anticipating anxieties and effectively answering questions.
• Ensure availability of treatment information by retrieving and updating patient records.
• Verify financial records and collect patient charges while filing and expediting third-party claims.
• Maintain office inventory and equipment by anticipating supply needs and expediting supply orders.
• Provide excellent customer service.
• Perform rotating duties within the clinic, including managing check-in/check-out processes, answering phones, and obtaining authorizations and eligibilities.
• Travel to other locations as needed.
• Other duties may be assigned.

Requirements

• High School diploma or GED equivalent is required.
• Detail-oriented with the ability to multitask.
• Exceptional customer service skills.
• Ability to perform in a fast-paced environment.
• Exceptional communication skills, both oral and written.
• Knowledge of MS Office.
• Knowledge of electronic medical records software is a plus.
• Experience in healthcare is preferred but not required; we are willing to train the right candidate.
• Bilingual English/Spanish is a plus.

Benefits

• Competitive compensation package.
• Excellent comprehensive benefits.
• 401(K).
• Significant eye care discounts.
• Continuing education allowances.
• Career growth and development opportunities.
• Paid time off (PTO) and holidays off.