Patient Care Associate

About the role

We are seeking a personable, energetic, professional Patient Care Associate to join our team. The Patient Care Associate is responsible for front desk operations, including greeting patients, check-in, check-out, scheduling, and other administrative tasks.

Responsibilities

• Greet patients professionally, both in person and on the phone
• Quickly answer or properly refer questions and issues
• Optimize provider schedules and patient satisfaction with efficient scheduling
• Notify providers of patient arrivals
• Comfort patients by anticipating anxieties and effectively answering questions
• Ensure availability of treatment information by retrieving and updating patient records
• Verify financial records and collect patient charges while filing and expediting third-party claims
• Maintain office inventory and equipment by anticipating supply needs and expediting supply orders
• Provide excellent customer service
• Travel to other Northeastern Eye Institute locations

Requirements

• High School diploma or GED equivalent is required
• Detail-oriented with the ability to multitask
• Exceptional customer service skills
• Ability to perform in a fast-paced environment
• Exceptional communication skills, both oral and written
• Knowledge of MS Office
• Knowledge of electronic medical records software is a plus
• Experience in healthcare is preferred but not required
• Bi-lingual English/Spanish is a plus

Benefits

• Competitive compensation package
• Excellent comprehensive benefits
• 401(K)
• Significant eye care discounts
• Continuing education allowances
• Career growth and development
• PTO and holidays off