Patient Care Associate

At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values – PATIENTS.

About the role

The Patient Care Associate is responsible for the Front Desk and greeting patients as they enter the practice, check-in, check-out, scheduling, and other administrative tasks.

Pay: $17–$18 an hour (offered may vary depending on location, skills, and experience). The total compensation package may also include medical, financial, and other benefits.

Responsibilities

• Greet patients professionally, both in person and on the phone
• Quickly answer or properly refer questions and issues
• Optimize provider schedules and patient satisfaction with efficient scheduling
• Notify providers of patient arrivals
• Comfort patients by anticipating anxieties and effectively answering questions
• Ensure availability of treatment information by retrieving and updating patient records
• Verify financial records and collect patient charges while filing and expediting third-party claims
• Maintain office inventory and equipment by anticipating supply needs and expediting supply orders
• Provide excellent customer service

Requirements

• High School diploma or GED equivalent is required
• Detail-oriented and ability to multitask
• Exceptional customer service skills
• Ability to perform in a fast-paced environment
• Exceptional communication skills, both oral and written
• Knowledge of MS Office
• Knowledge of electronic medical records software is a plus
• Experience in healthcare is preferred but not required (we are willing to train the right candidate)
• Bi-lingual English/Spanish is a plus

Benefits

• Competitive compensation package
• Excellent comprehensive benefits
• 401(K) eligibility
• Significant eye care discounts
• Continuing education allowances
• Career growth and development
• Paid time off (PTO) and holidays off