Patient Care Assistant Unit Administrate Assistant - Unity Tower 5

About the role

This position is responsible for providing patient care and administrative support in the Unity Tower 5 unit at Houston Methodist Baytown Hospital.

Responsibilities

• Answers incoming telephone calls for the unit and transfers as appropriate.
• Greets patients and visitors to the unit, assisting with directions, information and guidance.
• Facilitates and supports effective throughput with timely communication.
• Works well with others to make contributions to the work effort as a whole and facilitates problem resolution, responding positively to requests for assistance.
• Provides contributions towards improvement of department scores for employee engagement.
• Follows the patient and family-centered care standards and provides direct patient care under the direction of a registered nurse.
• Pulls/prints daily reports per unit standard, which may include daily shift report, charge nurse reports, handoff reports and/or My Daily Care Plan.
• Coordinates the requests to Facilities Management and Biomed regarding department needs or broken equipment.
• Rounds through the unit, per unit expectations, to check for environmental or equipment needs, and other assistance that may be needed.
• Serves as an in-house courier which may include retrieving blood, hand-delivering labs, tele boxes, etc.
• Contributes towards improving department scores for patient satisfaction through peer-to-peer accountability.
• Reports observations, conditions and problems of patients to licensed personnel to achieve desired patient outcomes.
• Provides for the privacy of patients and families, keeping the safety of the patient in mind.
• Provides appropriate hand-off at change of shift at patient bedside to communicate and collaborate, promoting patient-centered care.
• Conducts hourly rounding to ensure patient needs are met (four P’s).
• Maintains a low noise level in the unit to improve or impact patient satisfaction.
• Responds to patient calls promptly.
• Reports near misses and collaborates with the interprofessional health care team to improve patient safety.
• Assists with patient and staffing needs (floats) across the service line or hospital as competencies allow.
• Utilizes time between heavy workloads efficiently.
• Utilizes resources with cost effectiveness and value creation in mind.
• Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime, assisting coworkers as needed.
• Offers innovative solutions in performance improvement projects and shared governance activities.
• Follows up on action items as necessary to ensure completion of assignments.
• Seeks opportunities to identify self-development needs on knowledge base, skill level and decision-making, as necessary, especially in areas of question, from preceptor and assigned licensed personnel and takes appropriate action.
• Ensures own career discussions occur with appropriate management.
• Completes and updates the My Development Plan on an on-going basis.

Requirements

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
• Eighteen months of Certified Nursing Assistant (CNA), Certified Medical Assistant (CMA) or Patient Care Assistant (PCA) experience
• One year of secretarial/office, college/vocational training, or six months of internal cross-training within Houston Methodist
• Prior health care experience and/or medical terminology preferred
• BLS - Basic Life Support or Instructor (AHA) - American Heart Association

Skills and Abilities

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Performs basic patient care activities of daily living (ADL’s) within unit specific defined limits and job scope, such as assistance with patient elimination, hygiene, comfort, safety, nutrition, and progress activity
• Ability to operate and troubleshoot equipment (fax, PC, printers, telephones, etc.)
• Proficient computer application skills

Benefits

Not specified

Pay

Not specified

Schedule

Part-Time Days 630am - 300pm Rotating Weekend/Holidays 24hr work week

Company Profile

Houston Methodist Baytown Hospital brings the expertise and latest technology of Houston Methodist to Baytown and surrounding counties. The skilled and compassionate physicians, nurses and staff provide unsurpassed medical care in a close-to-home, state-of-the-art facility. Houston Methodist Baytown is committed to meeting the needs of its growing community through the ongoing facilities master plan expansion project, which includes a new, expanded emergency department, a five-story patient tower, outpatient center, renovated Cancer Center, neonatal intensive care unit and the addition of technologically advanced operating rooms.

Houston Methodist is an Equal Opportunity Employer.