Patient Care Assistant I
Lumicera Health Services is defining the “new norm” in specialty pharmacy to optimize patient well-being through our core principles of transparency and stewardship. Our team members work in an environment that celebrates creativity and fosters diversity.
ATTENTION: Lumicera is unable to offer remote work to residents of Alaska, Connecticut, Delaware, Hawaii, Idaho, Kansas, Kentucky, Maine, Massachusetts, Mississippi, Montana, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, Vermont, Washington DC, West Virginia, and Wyoming.
About the role
Due to growth, we are adding a Patient Care Assistant to our team! Under general direction of the Supervisor, Pharmacy Services, this position will assist with the Specialty Pharmacy programs. The primary responsibility is to effectively communicate with patients, physicians, pharmacists, and payers to assist in the fulfillment and patient care of specialty pharmacy medications. This role focuses on answering and placing calls with a warm and professional greeting with patients, prescribers, and insurance companies, accurately gathering relevant information for the prescription fulfillment process. The position requires the ability to collect data, establish facts, draw conclusions, and identify and solve problems.
Responsibilities
- Accept inbound calls from patients, prescribers, or other health professionals in support of the specialty pharmacy functions
- Make outbound calls to patients to establish shipment criteria and ask scripted questions when applicable
- Utilize operating systems and tools to help manage patient therapy and refill compliance
- Assist in answering incoming phone calls and triage calls to a licensed health care associate when clinical intervention is needed
- Act in accordance with all applicable federal and state laws and with the highest ethical standards
- Other duties as assigned
Requirements
- High School Diploma or equivalent GED is strongly preferred
- Minimum 1-2 years of customer service experience preferred
- Experience in a pharmacy or healthcare environment preferred
- Participate in, adhere to, and support compliance program objectives
- The ability to consistently interact cooperatively and respectfully with other employees
Benefits
- Top of the industry benefits for Health, Dental, and Vision insurance
- 20 days paid time off
- 4 weeks paid parental leave
- 9 paid holidays
- 401K company match of up to 5% - No vesting requirement
- Adoption Assistance Program
- Flexible Spending Account
Pay
USD $20.00 - USD $20.00 /Hr
Schedule
Monday-Thursday 8am to 7pm CT, Friday 8am to 6pm CT