Patient Care and Finance Specialist

About the role

Step into a rewarding career at Molen Orthodontics as our new full-time Patient Care and Finance Specialist in Sumner, Washington. If you're driven by meaningful work, a fun and lighthearted team, and professional growth, this full-time in-office opportunity could be your next significant move. At Molen Orthodontics, you'll do more than just work—you'll make a difference every day. We offer our team great pay and generous benefits! At Molen Orthodontics, we've been creating confident smiles for over 50 years, and we believe our team is the heart of that success. Founded in 1972 with a bold vision to transform orthodontic care, we've grown into a collaborative, customer-obsessed practice that blends cutting-edge technology with artistic precision. Today, Dr. Rick, Dr. Aaron, and Dr. Chris lead a passionate team dedicated to innovation, excellence, and making every patient's journey extraordinary. When you join Molen, you're not just taking a job—you're becoming part of a supportive community that values growth, creativity, and the power of teamwork. If you're ready to help shape the future of orthodontics, we'd love to welcome you to the Molen family.

Responsibilities

• Reconcile daily deposits and post payments and charges to patient and insurance ledgers.
• Handle dental insurance billing and verify patient benefits with precision and care.
• Review and process patient contracts and other supporting documentation, ensuring every detail is accurate.
• Respond quickly and accurately to employee and client inquiries by phone and email, resolving patient or insurance account issues.
• Handle incoming and outgoing mail related to the finance department.
• Work within the call center: answer incoming patient calls, make outbound calls, and schedule appointments.
• Collaborate with the patient care hub, sales, and concierge teams.
• Provide daily reporting on key performance indicators.

Requirements

• High school diploma or equivalent.
• 1+ year(s) of insurance coordinating experience.
• Ability to maintain rapport with patients, parents, doctors, staff, and community.
• Basic understanding of advanced math.
• Ability to pass a background check.

Qualifications

• Associate's degree preferred.

Skills

• Outstanding communication and interpersonal abilities (in person, over the phone, and written).
• Well-organized with sharp attention to detail.
• Excellent knowledge of Outlook, Word, and Excel.
• Solid time management and prioritization skills.
• Self-motivated and able to work independently and as part of a team.

Benefits

• Health insurance
• Vision