Patient Care Advocate (LPN)

Job Description

Our Patient Care Advocates are the energetic, curious explorers, part of a team that provides compassionate care to the frailest elderly who suffer from chronic and acute illnesses or injuries living in their homes. Our PCA is responsible for developing a rapport, and delivering exceptional in-home services, helping coordinate care with the rest of the medical team, scheduling patient appointments with our team, specialist appointments and coordinating diagnostic tests, HEDIS gap closure, being a community resource, working to engage patients that currently are not engaged, and contributing complete and accurate data in patient's records, and other tracking tasks.

The successful candidate will love working with seniors and a collaborative interdisciplinary team. We offer a positive, upbeat work environment where all medical personnel work together for the good of the patient.

Skills & Competencies

• Practices the WellBe mission: To help our patients lead healthier, meaningful lives by delivering the most Complete Care.
• Acts as a community resource for the patient.
• Completes support during Comprehensive Initial visit when needed.
• Manage patient medical records as appropriate.
• Completes Drop in visits for unengaged patients or open HEDIS gaps.
• Answer patient non-clinical questions and explains the process.
• Ensures all appropriate patient documentation for non-clinical summaries are in the EMR.
• Provide positive customer service and treat all patients and staff with respect.
• Collaborates with the interdisciplinary team and participate in regularly scheduled team meetings as directed by supervisor.
• Complete non-invasive patient screenings, and testing.
• Able to clearly explain POCT to geriatric patients.
• Escalate patient clinical concerns to APP, CD, CMD.
• Support APP in ongoing panel management and quality of care efforts (e.g., HEDIS).
• Utilize HEDIS tracking tools, meet and improve HEDIS STARS performance.
• Other tasks needed to accomplish team’s objectives/goals.

Job Requirements

• Education/Experience Requirements:
• High school graduate or GED.
• LPN Certification Required.
• Skills & Abilities:
• 2+ years of patient facing experience working for a healthcare practice or hospital.
• Current BLS card for healthcare providers or willing to obtain.
• EMR documentation experience preferred.
• High level of professionalism.
• Strong customer geriatric focus/service skills.
• Strong computer skills, including Word, Excel, and PowerPoint.
• Strong verbal, written, presentation, and interpersonal communication skills.

Pay Range

$44,000 to $55,000

Work Environment

4 days in field, 1 day in office.

Safety-Sensitive Statement

This position has been designated as safety-sensitive. As such, the employee must be able to perform job duties in a manner that ensures the safety of themselves, coworkers, patients, and the public. The role requires full cognitive and physical functioning at all times. Employees in safety-sensitive positions are subject to drug and alcohol testing, including substances that may impair judgment or motor function, in accordance with applicable federal and state laws and company policy.

Drug Screening Requirement

As a condition of employment, WellBe Senior Medical requires all candidates to successfully complete a pre-employment drug screening. Ongoing employment may also be contingent upon compliance with the company’s Drug-Free Workplace Policy, which includes random, post-accident, and reasonable suspicion of drug testing. The company reserves the right to test for substances that may impair an employee’s ability to safely and effectively perform their job duties.

Background Check Statement

Employment is contingent upon successful completion of a background check, as permitted by law. As a healthcare organization, WellBe conducts monthly FACIS (Fraud and Abuse Control Information System) checks on all employees. Continued employment is contingent upon satisfactory results of these checks, in accordance with applicable laws and regulations.

Equal Employment Opportunity (EEO) Statement

WellBe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.

At-Will Employment Statement

Employment with WellBe is at-will unless otherwise specified by contract. This job description does not constitute an employment contract.