Patient Care Administrator - Concierge Primary Care

Location: San Francisco

About the role

This is an outstanding opportunity for a highly motivated individual, who can help carry out our mission of delivering coordinated, personalized care to our patients.

Responsibilities

• Provide concierge services for patients, comprised of helping with prescriptions, patient interface with other offices and hospitals, appointments, follow-ups, tracking appointments, facilitating patient needs, and developing a sincere relationship
• Respectful, responsive email and phone communication with both prospective and current patients
• Warmly greet and help patients with check in/out
• Schedule appointments for physician with corresponding reminders
• Cookordinate and track outside consults, tests, and imaging studies for patients
• Obtain prior authorizations for prescriptions and diagnostic companies
• Upload labs and other outside documentation into Electronic Medical Record (EMR)
• Answer and triage phone calls
• Other assigned responsibilities and projects as needed

Requirements

• Education: Bachelor's Degree preferred, preferably in a science or medically-related field
• Experience: 1 year of experience required, healthcare experience preferred
• Advanced computer literacy, primarily with Apple computers, and tech-savvy comfortableness working in a paperless environment (EHR enabled)
• Proven track records of providing extraordinary customer service
• Excellent critical thinking and communication skills
• Autonomous, responsible, and proactive – exceptional professional, poise and sophistication are a must, equivalent to being a C-level executive assistant or reception at a luxury hotel
• Enthusiastic and passion for our mission
• Tenacity to follow through and close the loop on both quick and long-tail responsibilities
• Excellent verbal and written communication skills
• Exceptional ability to multi-task and properly self-prioritize, with efficiency and high productivity
• Adept with technology applications and services

Qualifications

• Education: Bachelor's Degree preferred, preferably in a science or medically-related field
• Experience: 1 year of experience required, healthcare experience preferred
• Advanced computer literacy, primarily with Apple computers, and tech-savvy comfortableness working in a paperless environment (EHR enabled)
• Proven track records of providing extraordinary customer service
• Excellent critical thinking and communication skills
• Autonomous, responsible, and proactive – exceptional professional, poise and sophistication are a must, equivalent to being a C-level executive assistant or reception at a luxury hotel
• Enthusiastic and passion for our mission
• Tenacity to follow through and close the loop on both quick and long-tail responsibilities
• Excellent verbal and written communication skills
• Exceptional ability to multi-task and properly self-prioritize, with efficiency and high productivity
• Adept with technology applications and services

Benefits

• A competitive starting salary commensurate with experience and skills
• 401(k) with a match (up to 3% of salary)
• RoBust health benefits
• 3 weeks of paid time off
• 10 paid holidays off & 1 floating holiday

Pay

Salary range for the first year in this role: $90,000-$100,000/year based on experience.

Schedule

Full time, Monday-Friday

Skills

Not specified

Benefits

Not specified

Pay

Not specified

Schedule

Not specified

Interview Process

Thank you for your interest in joining Private Medical. We believe the interview process should be as transparent, thoughtful, and engaging as the care we provide to our members. Throughout the process, you'll be working closely with me, Leah, who will serve as your primary point of contact. I look forward to getting to know you and helping guide you through each step of the candidate journey!

Our interview process includes:

• Application Review
• Initial Conversation with HR
• Hiring Manager Interview
• Team Interviews
• Shadow Experience