Patient Billing/Services Representative III (West County) - Medicine Multispecialty Center

Location: Creve Coeur, MO 63141 | Scheduled Hours: 40

About the Role

Serves as the lead for Patient Billing/Services Representatives; plans, organizes, directs, and assists in aspects of the front desk/scheduling team. Coordinates office functions and performs specialized/technical duties with minimal supervision. Acts as a liaison between consumers (staff, patients, healthcare professionals, and the general public) and advocates for patients’ needs.

Responsibilities

• Monitors staff performance to ensure quality care and compliance with practice standards.
• Oversees appointment scheduling, registration review, pre-arrival processes, and HIPAA acknowledgement documentation using department-approved tools.
• Triages patient phone calls, tasks, and emails in collaboration with physicians or appropriate personnel.
• Assists in managing providers’ schedules, templates, and master schedules according to physician protocols and management direction.
• Coordinates training, interoffice activities, policy/procedure distribution, and administrative needs; serves as primary trainer for new procedures and staff.
• Manages staff vacations, schedules, and coverage, including timesheets and accruals.
• Plans and conducts orientation and training for new and established personnel under management guidance.
• Coordinates ordering and monitoring of supplies, equipment, mail, and operational services.
• Maintains required skills/competencies through in-services, continuing education, and cross-training.
• Ensures compliance with OSHA, state, and federal regulatory standards.
• Acts as backup for staff during peak times, vacations, or illnesses.
• Prepares custom reports as directed by management.
• Participates in quality improvement activities to ensure appropriate clinical outcomes.
• Incorporates the Fish Philosophy and Principles into daily activities.
• Performs other duties as assigned.

Requirements

• High school diploma or equivalent certification, or a combination of education and experience.
• 4 years of experience in billing systems, third-party claims, and/or a medical office setting with related customer service.
• Basic Life Support (BLS) certification (American Heart Association or American Red Cross) must be obtained within one month of hire; online-only certifications without a skills assessment are not sufficient.

Skills

• Communication and interpersonal skills
• Computer literacy, including Epic EHR
• Confidential data handling and patient confidentiality
• Data entry and multitasking in fast-paced environments
• Decision-making and stress management
• Managed care and medical terminology
• Office equipment operation
• Organizing, scheduling, and telephone communications
• Working independently

Working Conditions

• Normal office environment and patient care setting.
• Typically sitting at a desk or table; occasional use of office equipment.

Pay

Salary Range: $21.33 - $31.98 per hour.

Benefits

• Personal: Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Health: Competitive health insurance with priority appointments and lower copays/coinsurance.
• Transportation: Free Metro transit U-Pass for eligible employees.
• Retirement: Defined contribution (403(b)) Retirement Savings Plan with university contributions starting at 7%.
• Wellness: Wellness challenges, annual health screenings, mental health resources, mindfulness programs, employee assistance program (EAP), financial resources, and access to dietitians.
• Family:
  • 4 weeks of caregiver leave to bond with a new child.
  • Family care resources for childcare and adult care needs.
  • Tuition coverage for employees and dependents: 100% at WashU and 40% elsewhere after seven years of employment.