Patient Billing and Collections Manager - PB Financial Services - FT Days

About the Role

The Billing Manager reports to the Assistant Director, Physicians Billing Group, and ensures the achievement of organizational goals and objectives through the coordinated efforts of their team. This position is responsible for the complex and comprehensive management, analysis, and organizational development and education of all activities related to professional fee billing and collections for PB Financial Services and clients.

Essential to this role is a comprehensive understanding of all patient care services, registration and scheduling, billing activity, and financial reporting in adherence to University guidelines. The incumbent is responsible for managing, analyzing, and overseeing all daily operations of the billing units, including registration, batching, coding, charge entry, collections, audits, and reporting. Additionally, this role involves developing, implementing, and ensuring quality assurance of all policies and procedures related to operations to provide maximum efficiency and reimbursement, as well as effectively communicating billing issues and trends to internal units of PB Financial Services.

Responsibilities

• Manage, analyze, and oversee daily operations of billing units, including registration, batching, coding, charge entry, collections, audits, and reporting.
• Develop, implement, and ensure quality assurance of policies and procedures related to billing operations.
• Provide maximum efficiency and reimbursement through effective management of billing processes.
• Communicate billing issues and trends to internal units of PB Financial Services.
• Oversee coordination of ongoing tasks and projects over extended periods.
• Conduct thorough and accurate reviews of complex subordinate work.
• Serve as a resource for conveying complex clinical finance and business information clearly and concisely.
• Prepare and present a variety of reports and analyses.
• Exercise discretion in managing sensitive information, including employee and patient records, financial data, and strategic plans.
• Ensure sensitive information is properly safeguarded and shared only with individuals who have a legitimate business need to know.

Requirements

• Thorough knowledge of medical and insurance terminology, billing, and/or collections internal procedures and external regulations.
• Strong skills in quality customer service and interpersonal communication to manage conflict and collaborate effectively with various constituent groups.
• Strong critical thinking skills to analyze and evaluate complex problems, determine appropriate interventions, and develop solutions.
• Solid leadership skills to coach and improve staff performance.
• Ability to provide thorough and accurate review of complex subordinate work.
• Solid knowledge of human resources management policies, including evaluating and documenting performance.
• Excellent written and verbal communication skills in English.
• Demonstrated supervisory, organizational, and customer service skills to manage workflow and prioritize staff activities.
• Computer proficiency in relevant hardware, software, and specialty information systems used in the department.
• Ability to synthesize data and utilize computerized systems to produce meaningful reports on department operations.
• Bachelor's degree in a related area and/or equivalent experience/training.
• Ability to maintain a work pace appropriate to the workload.
• Ability to establish and maintain effective working relationships across the Health System.

Preferred Qualifications

• Knowledge of University and medical center organizations, policies, procedures, and forms.

Benefits

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include:

• Medical insurance
• Sick and vacation time
• Retirement savings plans
• Access to a number of discounts and perks

Please utilize the links listed to learn more about our compensation practices and benefits.

Conditions of Employment

• Compliance with background check and Live Scan.
• Employment misconduct disclosure requirement.
• Legal right to work in the United States.
• Adherence to vaccination policies.
• Compliance with smoking and tobacco policy.
• Maintenance of a drug-free environment.
• Exercise utmost discretion in managing sensitive information.

Additional conditions may apply, dependent upon business unit or job-specific requirements, including:

• California Child Abuse and Neglect Reporting Act compliance.
• E-Verify participation.
• Pre-placement health evaluation.