Patient Benefits Supervisor

Patient Benefits Supervisor

Onco360 Pharmacy is seeking a Patient Benefits Supervisor in Buffalo, NY. This role is based in Louisville, KY and involves overseeing patient prescription benefits, including demographics, medical and pharmacy coverage, and authorization requirements. Key responsibilities include quality control, supervising team members, and managing patient authorizations.

• Supervise BV/onboarding staff to maintain a positive working environment and ensure minimal employee relations issues and low turnover.
• Communicate effectively with pharmacy and corporate teams, and resolve patient issues.
• Assist in day-to-day pharmacy operations and implement new procedures.
• Evaluate, coach, and utilize performance management practices for BV staff.
• Manage and report on daily activity of vertical team members, monitor workflow, and escalate No-Go trends or contract-related claim rejections.
• Handle escalations for difficult BV cases/questions to ensure accurate and timely completion.
• Communicate payor benefit programs and policies to the BV/Onboarding team and offer support for system functionality questions.
• Work with Pharmacy Technician Manager and/or Director of Pharmacy Operations on other responsibilities, projects, implementations, and initiatives.

Qualifications

• Education/Learning Experience: High School Diploma or GED, Associates or Bachelor’s Degree preferred, Certified Pharmacy Technician (PTCB) desired.
• Experience: 4+ years pharmacy or benefit verification experience, 5+ years preferred, 1+ years supervisor experience desired, Specialty pharmacy experience desired.
• Licenses/Certifications: Registration with Board of Pharmacy as required by state law, Certified Pharmacy Technician (PTCB) desired, Advanced Certified Pharmacy Technician with Billing and Reimbursement certification desired.

Benefits

• Salary starting at $64k and up depending on experience, Sign-On Bonus of $5,000 for employees starting before August 31, 2026.
• Benefits: Medical, Dental, Vision, 401k with a match, Paid Time Off and Paid Holidays, Tuition Reimbursement, Company paid benefits – life; and short and long-term disability.