Patient Benefits Representative

About the role

At Tennessee Cancer Specialists, you will educate patients on their insurance coverage and benefits, as well as any financial assistance programs available to them. As a Patient Benefits Representative, you will advocate for patients navigating a challenging time in their lives, using your organization and communication skills to support both patients and their families.

Responsibilities

• Explain insurance coverage, benefits, co-pays, deductibles, and out-of-pocket expenses to patients.
• Provide excellent customer service by communicating respectfully and listening thoroughly to patients, coworkers, and other professionals.
• Advocate for patients by maintaining relationships with foundations and seeking additional financial assistance programs.
• Assist patients in completing financial forms and documentation, ensuring accurate and timely submission to the correct department.
• Collaborate seamlessly with other areas of the practice to provide accurate information to patients.
• Support additional tasks as needed with a proactive and helpful attitude.

Requirements

• High school diploma or equivalent required.
• Proficiency in MS Word, Excel, Outlook, and other relevant software.
• Ability to stand and walk for extended periods, with lifting limited to 40 pounds or less.
• Manual dexterity, proper hand-eye coordination, and full range of motion (may include assisting with lifting patients).
• Corrected vision and hearing to normal range.
• Must live in the Knoxville area or be in the process of relocating (this role is fully onsite).

Qualifications

• Previous experience in oncology/hematology is a major benefit but not required.
• Bilingual skills are a major benefit but not required.