Patient AR Specialist

Responsibilities

• Review and work aging report daily, focusing on highest balances.
• Monitor aging reports to make appropriate referrals/adjustments on accounts with specific actions required.
• Generates patient statements as needed.
• Call patients to address account balances.
• Send letters to patients on delinquent balances.
• Telephone, interview, and counsel patients on self-pay balances and/or insurance payment activity.
• Track and respond to incoming and outbound calls to patients.
• Set up payment arrangements on account when requested.
• Works with patients to gather financial information to assist in the application process of qualifying patients for assistance.
• Post discounts to uninsured patient accounts daily.
• Facilitate Probate cases for deceased patients with estates.
• Flag accounts in bankruptcy and adjust system settings to ensure compliance.
• Provide itemized statements upon request.
• Work with Insurance Collectors when necessary to respond to patient inquiries or disputes of balances.
• Return all messages within 24 hours.
• Maintain AR inventory along with Aging Report (Payment Plans, Default Payment Plans, Bankruptcy, Deceased/Estate, and Hardship).
• Generate patient statements as scheduled (along with patient request for itemized statements and other requested statements).
• Works patient correspondences and mail return promptly.

Required Qualifications

• A high school diploma or equivalent required.
• Previous Patient Collections experience preferred.
• Previous Customer Service or Call Center experience preferred.

Essential Competencies

• Attendance is an essential job function.
• Previous Customer Service or Call Center experience preferred.
• Excellent customer service skills.
• Working knowledge of billing, HCPCS, CPT and ICD codes.
• Previous patient collections experience preferred.
• Ability to work effectively with all levels of management and other colleagues, demonstrating initiative, mature judgment, and customer service orientation.
• Effective verbal and written communications, including active listening skills.
• Exceptional multi-tasking, organizational skills and superb attention to detail.
• Proficient in the use of computer applications, (MS Word, Excel, Outlook).