Patient and Customer Care Representative

About the role

The Patient and Customer Care Representative (PCCR) plays a vital role in both client and patient care teams, ensuring seamless client experiences and supporting the clinical team in providing excellent veterinary care.

Responsibilities

• Deliver warm, empathetic, and professional customer care at every interaction.
• Greet clients, manage check-in/check-out, schedule appointments and follow-ups, and triage multi-line phone calls.
• Feed, walk, bathe, and observe hospitalized or boarding patients.
• Safely restrain pets for exams, treatments, imaging, and procedures.
• Collect and label diagnostic samples; assist technicians with surgery prep, imaging, and other diagnostics.
• Prepare and sterilize instruments and equipment; keep exam and treatment areas stocked and organized.
• Absorb and document medications; assist with medication dispensing.
• Maintain clean, organized reception area, exam rooms, kennels, and treatment spaces while following infection-control protocols.
• Stand, walk, and move throughout the hospital for extended periods; lift and carry up to 50 lbs.
• Operate around anesthesia, radiation, and potential infectious agents while adhering to all safety procedures.

Requirements

• Availability to work evenings and weekends.
• One or more years' experience in a veterinary support role.
• Demonstrated ability to provide patient care in emergency situations/under high pressure.
• Comfort working in a fast-paced environment with multiple priorities.
• Exposure to Veterinary Practice Management Systems in previous roles.

Qualifications

• A positive, team-first attitude and a passion for creating a welcoming environment.

Skills

• Excellent communication skills.
• Ability to handle multiple tasks simultaneously.
• Strong organizational and multitasking abilities.
• Basic knowledge of veterinary practices and procedures.

Benefits

• Comprehensive Benefits Package: Medical, dental, and vision insurance, flexible spending options, disability coverage, and a 401(k) with a Company Match.
• Generous Paid Time Off: Paid holidays, vacation days, and personal time.
• Employee Discounts: Savings on veterinary care and products for your own pets at any GoodVets location.
• A Culture that Values You: A team that leads with empathy, prioritizes collaboration, and celebrates each other's wins.

Pay

$19.25—$24 USD per hour.

Schedule

Evenings and weekends available.