Patient Ambassador - Emergency Department

About the role

Responsible for enhancing the overall patient and visitor experience within a healthcare setting. This position involves serving as a liaison between patients, families, and hospital staff, providing exceptional customer service, and ensuring a welcoming and supportive environment. This role also assists with patient navigation, addresses concerns, and promotes a positive hospital image. Work location: 3 Dove Ave.

Responsibilities

• Greet patients, visitors, and staff with a warm and professional demeanor.
• Assist patients and visitors with navigation within the hospital, including directions to departments, facilities, and services.
• Address and resolve patient and visitor inquiries, concerns, and complaints in a timely and empathetic manner.
• Assist patients with check-in and check-out processes, ensuring a smooth and efficient experience.
• Act as a liaison between patients, families, and hospital staff, ensuring clear and effective communication.
• Inform patients and visitors about additional hospital services and programs that may benefit them.

Qualifications

• Education: High School Diploma or Equivalent required; Associate's Degree in Healthcare Administration preferred or Associate's Degree in a related field of study preferred. Experience may be accepted in lieu of a degree.
• Experience: Experience in customer service, healthcare, or a similar setting 0‑1 year preferred.

Skills

• Exceptional interpersonal and communication skills, with a strong focus on customer service.
• Ability to handle sensitive situations with empathy and professionalism.
• Strong problem-solving skills and the ability to work under pressure.
• Proficiency with office software (e.g., Microsoft Office Suite) and general administrative tasks.
• Ability to work collaboratively with teams and departments.

Benefits

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable, and recognition programs designed to celebrate your contributions and support your professional growth.

Pay

Pay Range: $17.71 – $23.55 per hour (Grade 2).

Schedule

Scheduled Weekly Hours: 24; Work Shift: Evening; Employee Type: Regular; Remote Type: Onsite.