Patient Ambassador

Job Summary

Responsible for enhancing the overall patient and visitor experience within a healthcare setting. This position involves serving as a liaison between patients, families, and hospital staff, providing exceptional customer service, and ensuring a welcoming and supportive environment. This role also assists with patient navigation, address concerns, and promote a positive hospital image.

Essential Functions

• Greet patients, visitors, and staff with a warm and professional demeanor.
• Assist patients and visitors with navigation within the hospital, including directions to departments, facilities, and services.
• Address and resolve patient and visitor inquiries, concerns, and complaints in a timely and empathetic manner.
• Aid patients with check-in and check-out processes, ensuring a smooth and efficient experience.
• Act as a liaison between patients, families, and hospital staff, ensuring clear and effective communication.
• Inform patients and visitors about additional hospital services and programs that may benefit them.

Qualifications

• Education: High School Diploma or Equivalent required or Associate's Degree in Healthcare Administration preferred or Associate's Degree in a related field of study preferred.
• Licenses and Credentials: Experience in customer service, healthcare, or a similar setting 0-1 year preferred.
• Knowledge, Skills and Abilities: Exceptional interpersonal and communication skills, with a strong focus on customer service; ability to handle sensitive situations with empathy and professionalism; strong problem-solving skills and the ability to work under pressure; proficiency with office software (e.g., Microsoft Office Suite) and general administrative tasks; ability to work collaboratively with teams and departments.

Additional Job Details

• Physical Requirements: Standing Frequently (34-66%), Walking Frequently (34-66%), Sitting Occasionally (3-33%), Lifting Frequently (34-66%) 50lbs+(w/assisted device), Carrying Frequently (34-66%) 20lbs - 50lbs, Pushing Occasionally (3-33%), Pulling Occasionally (3-33%), Climbing Rarely (Less than 2%), Balancing Frequently (34-66%), Stooping Occasionally (3-33%), Kneeling Occasionally (3-33%), Crouching Occasionally (3-33%), Crawling Rarely (Less than 2%), Reaching Frequently (34-66%), Gross Manipulation (Handling) Frequently (34-66%), Fine Manipulation (Fingering) Frequently (34-66%), Feeling Constantly (67-100%), Foot Use Rarely (Less than 2%), Vision - Far Constantly (67-100%), Vision - Near Constantly (67-100%), Talking Constantly (67-100%), Hearing Constantly (67-100%), Remote Type Onsite Work Location 81 Highland Avenue, Scheduled Weekly Hours 8.5, Employee Type Regular, Work Shift Rotating (United States of America).

Pay Range

$17.71 - $23.55/Hourly

Grade

Grade 2

EEO Statement

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.