Patient Advocate Team Lead (Part-Time)

Ayr Wellness is a leading U.S. multi-state cannabis operator with over 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and Virginia. We cultivate, manufacture, and sell a broad portfolio of high-quality cannabis products for medical patients and adult-use consumers. Our strength lies in our people, and we’re looking for builders and doers to help shape the future of cannabis.

About the role

The Team Lead provides support to managers and staff while ensuring retail operations meet company standards. This role oversees daily dispensary operations, handles patient/customer needs, and works with the Store Manager to hire and develop a motivated, compliant team.

Responsibilities

• Oversee and perform leadership functions for a retail medical marijuana dispensary licensed by the Florida Department of Health.
• Provide excellent customer service to patients and coach team members.
• Report findings to appropriate managers and maintain respect among team members.
• Conduct routine inspections to ensure accurate inventory of cannabis products.
• Manage and supervise patient advocate staff activities.
• Update store procedures to ensure best practices for staff and patients.
• Train dispensary staff on company SOPs, product knowledge, and best practices.
• Ensure key performance indicators are captured.
• Manage daily financial reporting and oversee cash handling procedures.
• Develop and maintain staff schedules.
• Communicate patient incidents or high-risk complaints to the Operations Director or Compliance team.
• Oversee HIPAA education and ensure confidentiality of protected health and financial information.
• Manage patient education and counseling programs.
• Review and revise dispensary information on medical conditions, cannabis products, and side effects.
• Monitor competitive landscape and industry developments for improvement opportunities.
• Ensure dispensary compliance with all relevant statutes, regulations, and best practices.
• Maintain a patient-friendly environment and strive for patient satisfaction.
• Ensure product traceability from reception to final sale.
• Receive, verify, and enter inventory into NAV upon shipment arrival.
• Maintain store appearance, including restrooms, to ensure cleanliness and safety.

Requirements

• Must be 21 years of age or older.
• Must pass a Level 2 Background Check (FBI).
• High school diploma or GED required.
• 1-3 years of relevant experience.
• Excellent oral and written communication, interpersonal, and time management skills.
• Proficiency in Microsoft Office.
• High energy, customer-focused, and proactive.
• Strong attention to detail.
• Ability to work efficiently with employees, customers, government agencies, and the public.

Skills

• Customer Obsessed: Creates remarkable experiences for internal and external customers; builds trust and maintains meaningful relationships.
• Relationship Building: Provides authentic, constructive feedback; builds mutual respect and trust; takes responsibility for mistakes and offers solutions.
• Results Oriented: Learns quickly, analyzes successes and failures, and experiments to find solutions; embraces challenges.
• Functional/Technical Skill: Possesses knowledge and skills to perform at a high level; understands job function’s role in supporting the company.

Working Conditions

• Able to accommodate varied shifts, weekends, and some holidays.
• Able to assist patients with disabilities in navigating the dispensary.

Physical Requirements

• Frequently communicates with patients/customers about medical conditions and product offerings.
• Frequently operates computer/POS systems, printers, phones, and photocopiers.
• Must remain stationary during patient check-ins or register operations.
• Observes and assesses patient entry via cameras and inspects IDs.
• Frequently communicates with staff via walkie-talkie or headset.
• Constantly positions self during sales transactions (e.g., operating POS, collecting products).
• Moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary.

Direct Reports

Patient Advocates