Patient Advocate Specialist

Gastro Health is seeking a Full‑Time Patient Relations Representative to join a collaborative team of coworkers and providers. The role offers consistent hours, a great work/life balance, and opportunities for advancement within a rapidly growing organization.

Responsibilities

• Review patient balances to ensure accurate billing and address concerns or questions from care‑center staff or patients.
• Resolve patient billing issues received via Smartsheet or a patient collections queue.
• Post self‑pay adjustments.
• Make and receive patient phone calls.
• Maintain proper claim collection codes.
• Monitor patient payment plans and reply to TSI disputes.
• Meet production benchmarks: 100 % quantity and 90 % quality (evaluated through audits).
• Maintain regular attendance in conformance with standards; irregular attendance may result in disciplinary action up to termination.

Minimum Requirements

• High school diploma or GED equivalent.
• 1 year of related experience, or an equivalent combination of education and experience.
• Experience in a healthcare environment or healthcare claims environment is a strong plus.
• Previous remote work history.

Benefits

• Medical, Dental, and Vision coverage.
• Spending Accounts.
• Life / AD&D insurance.
• Disability, Accident, Critical Illness, Hospital Indemnity, Legal, Identity Theft, and Pet insurance.
• 401(k) retirement plan with non‑elective Safe Harbor employer contribution for eligible employees.
• Discretionary profit‑sharing with employer contributions of 0 % – 4 % for eligible employees.
• Tickets at Work program offering discounts on concerts, travel, movies, and more.

Schedule

• Full‑time, Monday through Friday.
• No weekends or evenings.
• Paid holidays and paid time off.