Patient Advocate - Parma, Ohio (Onsite)

Onsite in Parma, OH 44130. Monday–Friday, 10:00 AM–6:30 PM. Required 2–3 week training (travel to other facilities only for training). Start ASAP. 1–3 years of related experience preferred.

About the role

The Patient Advocate is a vital role in hospitals and medical centers, responsible for assessing, communicating, and acting upon potential eligibility determinations. This includes evaluating patient demographics, household composition, financial holdings, medical status, and specific program criteria to secure Medicaid, Social Security, and insurance.

Responsibilities

• Collect and review patient information to determine eligibility.
• Prepare documents and review them for accuracy and completeness.
• Provide technical assistance to clients and patients.
• Create and maintain files.
• Ensure accurate documentation is maintained.
• Manage caseloads efficiently.
• Maintain and update the database, including documentation within Epic.
• Develop and retain professional relationships with hospital staff.
• Maintain and respect patient confidentiality.
• Adhere to HIPAA and EMTALA laws.
• Work effectively with diverse groups of people, demonstrating effective communication, organization, and time management.
• Perform other duties as assigned.
• Handle insurance and medical documentation with patients.

Requirements

• High School Diploma required; Associate’s degree or equivalent preferred.
• One year of related experience required.
• Working knowledge of Medicaid eligibility and programs required.
• Experience with the Epic electronic health record system required.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Proficiency in using relevant software and databases.
• Ability to work independently and manage tasks efficiently.
• High level of empathy and patience when dealing with patients.
• Basic understanding of healthcare regulations and compliance requirements.
• Spanish bilingual proficiency is a plus (not required).

Benefits

• Medical, Dental, Vision, and Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term and Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Pay

Hourly rate: $19.00–$22.00 per hour, depending on experience and qualifications. Eligible for Cognizant’s discretionary annual incentive program based on performance and subject to applicable plan terms.