Patient Advocate / Legal Liaison

About the Role

As Patient Advocate / Legal Liaison, you are the person patients and families come to when they need to be heard. You also support the CEO and Risk/PI Director to ensure quality, compliance, and accreditation work runs smoothly. This role has real influence over how patients experience their care.

Responsibilities

Patient Rights and Grievances

• Respond to any patient requesting an advocate within the first working day of the request
• Contact anyone filing a grievance within the first working day after it is received
• Investigate grievances, ensure appropriate action is taken, document the outcome, and close the loop with the patient or their representative
• Maintain the grievance log
• Keep patient rights and responsibilities posted, answer patient questions about their rights, and ensure those rights are respected

Quality and Performance Improvement

• Prepare, coordinate, and document patient satisfaction surveys
• Maintain records of reviews, evaluations, and process improvement activity
• Participate in committee and department meetings where performance improvement work happens, and share data with assigned groups
• Support facility-wide quality and performance improvement goals

Accreditation and Regulatory Support

• Support the CEO and Risk/PI Director through Joint Commission, CMS, OSHA, and state surveys, including data collection and CMS IPF submissions
• Receive and log all correspondence from official and accrediting agencies, and draft responses for administration review
• Prepare and submit required reports, and notify leadership of all compliance issues

Legal Status and Court Coordination

• Coordinate the process for determining and maintaining accurate legal status for all patients
• Track every patient on voluntary and involuntary status
• Complete involuntary paperwork within Georgia's required timeframes, including required signatures and court submission
• Maintain complete court documentation and records of actions taken

Requirements

• Bachelor’s degree or equivalent in Nursing, master's in social work or counseling preferred
• 1-2 years’ experience in a healthcare or behavioral health setting involving quality improvement preferred
• Computer skills involving knowledge of Excel spreadsheets and business writing

Benefits

• 401(k) + matching
• Health insurance
• 100% company-paid life insurance coverage up to 2x your annual salary
• Vision insurance
• Dental insurance
• 100% company-paid long-term disability insurance
• Paid time off
• Paid holidays
• Cafeteria on site
• Employee engagement events
• Employee assistance program
• Employee recognition program
• Free parking

What Sets Us Apart

• Career & training development opportunities
• Dynamic and inclusive work environment
• Engaged management team dedicated to your success
• A guiding mission and set of values that serve as both our north star and yours, anchoring our collective purpose and aspirations

Select benefits are available only to full-time positions. Benefits are subject to change at the discretion of Ridgeview Institute - Smyrna.

Pay

The pay range for this full-time position is $21.00 to $25.00 per hour.