Patient Advocate

JOB SUMMARY

The Patient Advocate serves as a vital liaison between patients, families, and hospital staff, ensuring that patients' rights are upheld and that concerns are addressed in a timely, empathetic, and professional manner. This role supports patients throughout their care journey by facilitating communication, resolving conflicts, and guiding them through the healthcare system with respect, compassion, and integrity. Patient Advocates are instrumental in promoting a culture of transparency, patient-centered care, and continuous improvement across the hospital.

MINIMUM QUALIFICATIONS

• Must have a high-school diploma or equivalent
• Bachelor’s degree in Healthcare Administration, Public Health, Social Work, Nursing, or related field is preferred
• Previous experience in customer service in a healthcare setting strongly preferred
• Must have excellent communication, conflict resolution, and interpersonal skills
• Certificate in Certified Patient Experience Professional (CPXP) is preferred, or must be obtained within an appropriate timeframe once eligibility requirements are met

PHYSICAL DEMANDS

• Must possess good physical health
• Some requirements include but are not limited to standing, sitting or walking for long periods of time
• Lifting at least 20 pounds is required
• Physical Effort required: Constant (67%-100%) – handling/feeling, talking, hearing, seeing
• Frequently (34%-66%) - reaching
• Occasionally (1%-33%) – lifting, carrying, pushing/pulling, stooping, crouching, crawling