Patient Advocate

Duties & Responsibilities

• Provide direct support to patients in identifying and addressing social needs that impact health, including transportation, food insecurity, insurance enrollment, and other daily living concerns
• Cook with community partners, housing providers, and social service agencies to maximize access to support services
• Serve as a resource expert for NACC staff, assisting providers and team members in addressing patients’ social needs
• Aid patients in navigating public benefits, including Medicaid, SNAP, Housing Support, and other relevant programs
• Help maintain accurate, up-to-date community resource directories
• Offer in-clinic support to patients by identifying barriers to completing medical, dental, and behavioral health treatment plans and developing solutions
• Conduct in-reach and outreach activities to assess social needs, offer support, and connect community members to services that improve health outcomes
• Participate in outreach efforts, including health fairs, community events, and expos to promote NACC services and build relationships with community members
• Collaborate with the healthcare team to ensure patients receive comprehensive, integrated, and culturally appropriate care
• Maintain accurate and timely documentation of patient interactions, services provided, and outcomes

Qualifications

• Minimum two years of experience in case management, social services, or related field
• Knowledge of local and/or tribal community resources and public benefits programs
• Familiarity with health-related social needs and social determinants of health
• Excellent communication, interpersonal, organizational, and problem-solving skills
• Proficiency with electronic health records and other relevant software (Ex. Epic, Microsoft Office Suite, etc.)
• Associate’s degree or equivalent from a two-year college or technical school, or equivalent combination of education and experience
• Strong commitment to health equity and serving diverse, underserved populations
• Experience working with Indigenous communities or tribal entities preferred
• Bilingual in English and Spanish preferred