Patient Activation Specialist (Scranton, Pennsylvania)

Responsibilities

• Travel to patients' homes (or mutually agreed-upon locations) to conduct device titration sessions
• Guide patients through the device activation process, ensuring proper calibration and functionality
• Provide clear instructions on device usage, maintenance, and troubleshooting
• Maintain professionalism and patient confidentiality
• Accurately document each session and report outcomes as required
• Maintain prompt and professional communication via phone and email

Requirements

• Customer-facing experience (e.g., healthcare, patient services, or customer support)
• Medical background strongly preferred, including but not limited to: Respiratory Technicians, Occupational Therapists, Physical Therapists, Medical Assistants, Nurse Practitioners, Nurses (ICU, Operating Room backgrounds preferred)
• Reliable transportation and willingness to travel 30-50 miles
• Flexibility to schedule sessions during evenings, weekends, or preferred weekday hours
• Ability to pass a background check
• Comfort with home visits or alternative quiet locations (e.g., hotel lobbies)
• Strong attention to detail, professionalism, and communication skills