Patient Accounts Representative

Essential Job Responsibilities

• Posts payments from patient portals, attorneys, and received through mail and via phone
• Corresponds with attorneys that have a contracted lien with CNSA
• Provides coverage for billing and BillPay phone lines
• Works self-pay accounts receivable and generates appropriate collection letters for mailing
• Pre-lists accounts for collections
• Contacts patients regarding bad debt balances
• Sets up patients on budget plans and generates budget letters for mailing
• Reviews and authorizes scheduling of patients with bad debt
• Determines financial clearance and collects patient responsibility prior to scheduling of surgery
• Posts collection agency checks
• Trains new department employees and maintains accurate training documents
• Works closely with collection agencies to ensure proper payment reporting
• Works closely with Customer Services Representatives, Appointments Staff, and Financial Counselors to ensure consistent policies and procedures
• Maintains strictest confidentiality and follows all CNSA guidelines regarding HIPAA regulations
• Completes additional tasks as assigned by management

Company Culture

• Reflects CNSA Core Values in all job responsibilities and interactions
• Compassion: Treats others with compassion and empathy
• Teamwork: Collaborates with all team members
• Communication: Communicates effectively and with positivity
• Innovation: Remains open-minded to new ideas and continual improvement
• Community: Treats every patient and team member as a part of the CNSA community
• Participates in department or system wide improvement plans
• Reports to work and adheres to assigned schedule from manager
• Offers help to all patients by promptly responding to requests and needs
• Askes questions to gain full understanding of assignments
• Uses computer for approved work purposes only, and limits personal phone calls

Requirements

• Education: At least a High School Diploma or GED
• Job Related Experience: Minimum one year of billing or accounts receivable experience in a health care organization

Other Requirements

• Performance Requirements: Knowledge Medical terminology, orders, and organizational services
• Legal and ethical considerations related to patient information
• HIPAA guidelines and policies
• Customer service principles and techniques
• Awareness and understanding of interdepartmental responsibilities for informed decision making

Skills

• Time management
• Problem solving
• Multitasking
• Prioritizing
• Effective communication
• Basic understanding of Microsoft Office Suite and Electronic Medical Record (EMR) systems
• Detail orientation

Working Environment

• Office-based with half time spent working in various computer systems and half communicating via phone

Mental/Physical Requirements

• Sitting and standing associated with a typical office environment.
• Speaking and hearing, both in-person and on the phone.