Patient Accounts Rep II - Patient Accounting - Full-Time

Responsibilities

• Answers high volumes of incoming customer service calls in a professional, courteous, and timely manner.
• Provides accurate information and assistance to patients, guarantors, insurance companies, and internal departments.
• Explains patient account details, billing information, payment responsibilities, insurance processing, and account status to patients, Medicare, HMOs, insurance companies, and other third-party payers.
• Utilizes Epic system to research, review, update, and resolve patient accounts.
• Works assigned work queues in Epic to ensure timely completion of account follow-up activities.
• Updates patient accounts with accurate comments, follow-up notes, reminders, and resolution documentation.
• Reviews and resolves daily reminders, prioritizing patient and manager-related reminders to move accounts toward completion.
• Any other duties as assigned by Woman's Hospital.

Requirements

• A high school diploma or equivalent.
• Five years of healthcare experience.
• Epic experience preferred.

Qualifications

Maintains general knowledge of managed care contracts to provide accurate assistance to patients, guarantors, and insurance representatives.

Skills

Exceptional customer service skills.

Benefits

N/A

Pay

Hourly/Non-Exempt $16.00 – $23.00 A

Schedule

Monday - Friday 7:30 AM – 4:00 PM