Patient Account Specialist, RCM

About the role

You will serve as a key point of contact for patients by responding to account inquiries via phone and electronic communication. In this role, you will resolve billing and payment issues, follow up on patient account balances, and support timely reimbursement by managing patient accounts within your assigned area of the Revenue Cycle. Your work will help maximize reimbursement, expedite positive cash flow, and provide an exceptional patient financial experience.

Responsibilities

• Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic
• Follow up on patient account balances in an accurate and timely manner; make account corrections and facilitate claim resubmission to overturn denials, collect patient payments, and process overpayments/refund requests as required
• Maintain documentation and update the practice management system for appropriate claims submission and other pertinent information to identify action taken
• Prioritize patient accounts based on aging and outstanding dollar amounts or as directed by management
• Research and initiate requests for refunds for accounts with credit balances
• Answer and initiate phone inquiries regarding bills, charges, claims, and account status
• Update data in the practice management system as required
• Contribute to the team environment by performing other duties as assigned

Requirements

High School Diploma required Two years of experience in healthcare administration/revenue cycle CRCR Certification preferred

Skills

• Demonstrates excellent customer service
• Ability to convey empathy
• Strong problem-solving, problem prevention, and decision-making skills
• Able to manage and prioritize multiple tasks in a fast-paced environment
• Excellent oral and written communication skills
• Ability to maintain composure and restore calm in a stressful situation
• Uses good judgment and diplomacy when dealing with others
• Desire and ability to work in a team environment
• Computer proficient with the ability to learn multiple software applications
• Works with minimal supervision