Patient Account Representative I - Patient Billing Services

Responsibilities

• Responsible for part of the following: billing and collecting, research, payment posting, charge entry, and a host of other duties to assure timely reimbursement to the medical provider.
• Demonstrates independent problem-solving skills of account error necessary to bring the account balance to zero within established time frames.

Essential Functions

• Follow up required daily accounts based on work queue assignment to reduce the A/R.
• Contact insurance companies to follow up on denials and correspondence.
• Review Charge review work queues as assigned.
• Follow up required daily accounts based on account work queue assignment to reduce the cash pays A/R.
• Answer incoming patient calls.
• Process credit card payments and post within the patient billing system.
• Work return mail to update accounts to ensure accuracy.
• Performs routine data entry and/or review of claim edit work queues: Input charges for physician billing.
• Maintains current knowledge of regulatory billing requirements for the specified payers and various specialty specific limitation or payer expectations.
• Handles all payments and correspondence received in the central business office.
• Creates payment batches and scans all correspondence into patient billing system, Posts payments and denials into patient billing system.
• Handles all payments and correspondence received in the central business office.
• Fulfills departmental functions: Prioritize work to minimize interruptions and increase efficiency in collections process, Participate in daily DMS huddle, and all department meetings.
• Provides five-star customer service, to include patients, coworkers, vendors and management.
• Establishes and maintains and efficient filing system, Maintains clean and organized work area.
• Communicates and engages effectively with others.
• Communicates and participates in training classes as needed to keep current with daily operations.
• Works in a team environment and participates in constructive feedback.
• Able to handle numerous tasks simultaneously and with flexibility.