Patient Account Representative - Dental

Responsibilities

• Review patient accounts thoroughly to ensure accurate and up-to-date information is maintained.
• Verify insurance coverage, benefits, and eligibility for dental services.
• Obtain pre-authorizations for procedures when required.
• Process electronic and manual charge entries accurately and in a timely manner.
• Post and distribute patient and insurance payments accurately to the appropriate patient accounts.
• Submit electronic and paper claims in a timely manner.
• Investigate, resolve, and appeal denied claims.
• Communicate with insurance providers, dental professionals, and patients regarding claims, payments, account balances, and discrepancies through various communication channels, including EHR in-basket messaging, telephone, and email.
• Aid patients with payment arrangements and provide excellent customer service.
• Review outstanding accounts receivable balances and process appropriate write-offs for uncollectible accounts.
• Initiate and process patient refunds and insurance overpayment refunds.

Qualifications

• High School diploma or equivalent (GED) required.
• Minimum of two (2) years of previous office experience required.
• Dental billing or dental office experience preferred but not required.
• Knowledge of dental terminology and insurance plans is a plus.

Required Skills And Abilities

• Knowledge of dental insurance guidelines preferred but not required.
• Proficiency in Microsoft Word and Excel and the ability to navigate within a Windows based environment.
• Strong organizational and multitasking skills with the ability to manage competing priorities.
• Exceptional customer service and interpersonal skills.
• Demonstrated attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Self-motivated, adaptable, and able to work effectively in a fast-paced environment while meeting deadlines.
• Able to work independently and collaboratively as part of a team.

Physical Requirements And Working Conditions

• Fulfill immunization and fit for duty regulatory requirements.
• Prolonged periods of sitting at a desk and working on a computer.
• Use of mouse, keyboard and headset.
• Must be able to lift up to 15 pounds at times.

Marin Community Clinics is an Equal opportunity Employer. Min USD $25.00/Hr. Max USD $29.25/Hr.