Patient Account Representative

Responsibilities

• Respond to high volume of inbound calls to resolve billing and collection issues with patients
• Ensure all billing changes, charge offs, escalations, interactions etc. are correctly documented in billing and/or HRM software in a timely manner
• Properly escalate billing issues where necessary
• Review new patient records in billing software and initiate billing process
• Work with clinic staff to resolve patient authorization issues
• Review existing claims in billing software and follow up on outstanding issues
• Review outdated claims in billing software to research and resolve as necessary
• Review outdated claims in billing software and prepare for collection as necessary
• Follow company processes and procedures carefully
• Prepare and update summary documentation as required
• Other duties as assigned by management

Qualifications

• HS Diploma required, two years post-secondary education preferred
• Minimum 2 years’ experience with medical billing required (1 year with 2-year college degree or greater)
• Solid understanding of medical billing software and procedures preferred (Kareo, WebPT, Navinet, CMD, etc.)
• Experience with HRM software such as WebPT preferred
• Able to multitask and manage time effectively with minimum supervision
• Excellent written and verbal communication skills
• Strong Excel skills
• Outstanding problem-solving and organizational abilities
• Keen attention to detail with strong analytical skills
• A professional, courteous, enthusiastic, and conscientious attitude, willing to fulfill group goals and work requirements
• Able to deal positively with coworkers and supervisors, and support management decisions
• To function as a contributing team member while meeting deadlines and productivity standards
• Bilingual-Spanish highly preferred
• Both in-network and out-of-network billing experience