PATIENT ACCOUNT REPRESENTATIVE

About the role

Coordinate and administer patient accounts as they relate to all functions from billing through payment. Employee performs all duties in a manner consistent with the mission and values of MVMC.

Responsibilities

• Call for pre-authorizations when required and follow up as necessary.
• Post payments to accounts when required.
• Render advice on accounts and bills.
• Process errors in assigned buckets.
• Accurately maintain patient information in EMR.
• Monitor Accounts Receivable to maximize collections with minimal delay.
• Answer telephone and respond to voicemails in a timely and efficient manner.
• Be the primary back up to the Patient Access coordinators and be willing to be on Saturday rotations.
• Be the primary back up to the Patient Financial Counselor position.
• Process Medicaid presumptive eligibility and help patients with Medicaid applications.
• Maintain satisfactory time and attendance.
• Assist with various other business office duties as needed.

Requirements

• High School Diploma required.
• Bachelor’s Degree in Business or similar field preferred.
• At least 3 years’ experience in a hospital or clinic setting preferred.
• CPR certification required.

Qualifications

• Attend workshops, seminars, and educational sessions to stay current on changes in assigned area(s) of responsibility.

Skills

• Use of hands to finger, handle or feel objects and type on a keyboard.
• Ability to sit, talk, write, hear, and read; may be required to stand for extended periods, walk, stoop, kneel, and reach with hands and arms.
• Vision abilities: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Mental/motor demands: routine work, flexibility to shift tasks, maintain attentiveness duration and intensity, work within time constraints.
• Frequent social interaction requiring oral and written communication.
• Memory, reasoning, and judgment constantly used.
• Mathematic skills frequently utilized.
• Ability to provide excellent customer service; telephone calls may be monitored.

Schedule

Willingness to work Saturday rotations as needed.