Patient Account Representative

Come join our team as a Patient Account Representative at the Life Center of Galax-Hillsville! We are looking for individuals who are passionate about behavioral health and interested in growth opportunities that are second to none in the industry. Make a difference in the lives of people in our community.

Benefits

• Company matching 401k
• Health, Dental, & Vision Insurance
• Disability and life insurance
• Paid holidays, vacation, sick, and extended sick time

Pay

The general hourly pay range for this role is $18-$22, negotiable depending on years of experience, education, and other factors.

Responsibilities

• Call and status outstanding claims with third party payors.
• Review claims issues, make corrections as needed, and rebill.
• Utilize claims clearing house to review and correct claims; resubmit electronically when available.
• Review explanation of benefits to ascertain that claim processed and paid correctly.
• Complete adjustment forms if any adjustments need to be made to an account and attach all supporting documentation.
• Manage daily productivity via patient accounting system and productivity reports; maintain an average of 30-40 accounts worked per day minimum.
• Prorate patient accounts and monitor that balance due is in the correct financial class.
• Report an overview of the week to the BOD and participate in AR meetings.
• Gather and interpret data from system and understand appropriate course of action to take; initiate time-sensitive and strategic steps resulting in payment.
• Assist financial counselors as needed.
• Alert Financial Counselors and Business Office Director of all benefit eligibility matters that suggest or challenge reimbursement.

Requirements

• High school diploma or equivalent required.
• Three or more years’ prior admissions and/or collections experience in a hospital setting required.
• Psychiatric experience preferred.