Patient Account Representative

This position is hybrid, based out of our Mitchell, SD office. Individuals must be able to work an eight-hour shift between the hours of 7:00 AM CT - 5:00 PM CT.

Responsibilities

• Receive incoming calls and make outbound calls for account resolution and soft collections
• Review accounts and interpret Explanation of Benefits (EOB)
• Assist patients with policy statuses and insurance verifications
• Provide customer service and update account information
• Complete all business-related requests and correspondence from patients
• Finish assigned projects in a timely manner
• Assist clients and patients with all requested tasks
• Communicate areas of concern or improvement to Guidehouse management
• Research and respond to patient inquiries received by telephone and mail
• Update patient demographic information and initiate account adjustments
• Perform any and all job-related duties as assigned

Requirements

• High School Diploma or GED
• 0-2+ years of experience in insurance, business, finance, or customer service
• Working knowledge in healthcare, insurance claims, billing, finance, accounting, or customer service-related responsibilities

Qualifications

• PC skills in a Windows environment, specifically knowledge of Microsoft Word and Excel
• Familiarity with Electronic Health Record Systems (e.g., eCW Systems)
• 1+ year of experience in a healthcare or customer service setting
• Ability to initiate and follow through on projects with minimal supervision

Benefits

• Medical, prescription, dental, and vision insurance
• Personal and family sick time, plus company-paid holidays
• Discretionary variable incentive bonus eligibility
• Parental leave
• 401(k) retirement plan
• Basic life and supplemental life insurance
• Health Savings Account (HSA), Dental/Vision, and Dependent Care Flexible Spending Accounts (FSA)
• Short-term and long-term disability
• Tuition reimbursement, personal development, and learning opportunities
• Skills development and certifications
• Employee referral program
• Corporate-sponsored events and community outreach
• Emergency back-up childcare program