Patient Account Representative

Geode Health is a rapidly growing, national provider of outpatient mental health services. Our mission is to transform mental health by making it more accessible, affordable, and effective.

About the role

Reporting to the Patient Accounts Team Lead, the Patient Account Representative resolves inbound patient inquiries related to billing in a multi-channel contact center environment.

Responsibilities

• Monitor multi-channel inbound patient billing inquiries to ensure timely response and accurate resolutions.
• Work with patients and insurance carriers to resolve patient billing inquiries.
• Maintain individual and departmental goals including Average Handle Time, Service Level, Abandonment Rate, and Call Quality.
• Maintain confidentiality of all patient information with a full understanding of HIPAA requirements.
• Demonstrate flexibility to meet the needs of all internal and external customers, including changes to workflows, work volume, and work schedules.
• Other duties as assigned.

Requirements

• 2-4 years in a healthcare environment required, preferably in billing, front office administration, or call center.
• Ability to read and understand insurance EOBs.
• Strong conflict resolution skills and the ability to multi-task while maintaining high-quality patient interactions.
• High School diploma or GED required.

Working Conditions

• Standard office environment with occasional travel to corporate or office locations.
• Potential exposure to stressful situations and emergency scenarios.

Physical Requirements

• Ability to sit for 3-4 hours at a time.
• Fine finger coordination required for typing.
• Ability to speak clearly with team members so others can understand.
• Ability to hear and understand others when speaking.
• Ability to view computer screen monitor and small objects a few feet away.

Benefits

• Competitive compensation.
• Flexible schedule.
• In-person and virtual patient visits.
• Comprehensive administrative support (front office, accounting, finance, payroll, HR, etc.).
• Professional development opportunities.
• Clinical community, support, and leadership.
• Medical, dental, and vision benefits.
• Life insurance.
• Short and long-term disability.
• Paid vacation and holidays.
• Matching 401k plan.
• State-of-the-art technology.

Pay

Estimated hourly pay range: $20.00–$22.00.