Patient Account Representative

About the Role

The Patient Account Representative is responsible for processing insurance claims, verifying policy information, and ensuring accurate billing. This role tracks payments, follows up on outstanding balances, and communicates with insurance companies and patients to resolve billing discrepancies. Additional responsibilities may include managing accounts receivable, reconciling financial records, and generating reports for management.

Responsibilities

• Process insurance claims and verify policy information
• Track payments and follow up on outstanding balances
• Communicate with insurance companies and patients to resolve billing discrepancies
• Manage accounts receivable and reconcile financial records
• Generate reports for management
• Work aging reports and research unpaid claims
• Submit appeals to insurance companies
• Answer patient and telephone inquiries related to billed claims with courtesy and thoroughness
• Perform billing functions within an Electronic Medical Record (EMR) system (Raintree experience preferred)

Requirements

• High school graduate or equivalent
• 1+ years of previous medical billing experience OR a graduate of Medical Billing School
• Knowledge of Medicare, Workers’ Compensation, Commercial, Medicaid, and Auto/MVA insurance, as well as working with litigation attorneys
• Basic computer skills, including proficiency with Microsoft Excel and Word
• Excellent time management, organizational, and communication skills
• Ability to work independently as well as collaboratively as part of a team
• Demonstrated ability to handle difficult situations and resolve conflicts effectively

Benefits

• Competitive compensation
• Sign-on bonuses available
• Mentorship and continuing education opportunities
• In-house APTA accredited residency program available
• Excellent benefits package, including 401k, holidays, and paid time off
• Community service opportunities